Terms & Condition

Terms & Conditions

Welcome to also hereby known as “we", "us" or "E-mise". We are an online marketplace and these are the terms and conditions governing your access and use of "E-mise" along with its related sub-domains, sites, services and tools (the "Site"). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by Md. Imran Hossain by "E-mise" (TIN: 196979263187).
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

Delivery Policy

We continue to ship orders daily, while adhering to all the guidelines. Please allow a few extra days for delivery. Some orders will ship much quicker - i.e next day but we will contact you if we are unable to fulfill any lines on your order and we can offer you comparative replacements or a refund. Where possible, orders received by 1pm Monday to Friday will be delivered the next working day. Orders placed after 1pm will leave us the next working day. Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday.


Please ensure you provide the correct address at the time of order as this cannot be rectified once the items have been dispatched. Please note also that our delivery services all require signature upon receipt, and you will need to be present at the time of delivery for this. As the time of delivery of the item is beyond our control, we cannot guarantee any exact delivery time nor can we confirm it in advance. Please note that any delivery partner will usually leave a calling card if nobody is present at time of delivery. Any delivery will additionally make 2-3 attempts to deliver, after which time the package will be returned to us.

Lost/Missing Deliveries

In the highly unlikely event that your package goes missing or lost after a period of time and cannot be confirmed as having been signed-for by any delivery partner at that time, we will arrange to either resend the goods or refund your payment. Please note that if the original delivery subsequently is made, it must be returned to us or you will be charged twice.

Return Policy

For products bought in a shop your can exchange the goods within 14 days. If you bought the goods online you have 14 days to returns and get a full refund provided the goods are returned in the original condition.

Terms & Conditions

-Goods must be returned within 14 days from the date of purchase.
-Goods must be accompanied by original receipt/invoice.
-Goods must be in their original manufacturers packaging.
-Goods must not be used in any way.
-Postage costs of returns/exchanges are not covered.
-It is the customer's responsibility to ensure the goods are returned safely to us.
-Exchanges will be charged as postage.
-Please note in circumstances where you would like to return a bike after 14 days (which is not special order), our policy is to charge a restocking fee of 15%
-We will refund to your credit card the full amount less the original cost of postage (to us).
-Refunds will be credited to credit/debit card or cheque will be posted.
-For refunds we will require your credit card no and expiry date.
-If you are unhappy with the products or services you have received from us please email us at . You can also submit your complaint to an online dispute resolution process operated by the European Commission
-To get in touch with us, you can either Call 01716 061 510 or E-mail:

Please Note: * We are unfortunately not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.

Privacy Policy

This privacy policy sets out how "E-mise" uses and protects any information that you give when you use this website. "E-mise" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. "E-mise" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27/04/2021. We may collect the following information: Name and mobile phone number Contact information including email address

Credit Card Security

-Using Credit Card or Laser Card to make purchases via our web site is a secure way to pay for your items
-Your Credit Card & Laser Card information is not being stored on our server
-We have put a number of security steps in place to give you, the customer, total confidence when purchasing your items via our web site
-All sensitive information, including personal details is kept confidential through encryption(SSL). This means that information can only be exchanged between you and "E-mise", and that no third party can access this data.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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